Eligibility for Refunds
To be eligible for a refund, the following conditions must be met: 

The request for a refund must be made within 30 days of the purchase date.
The product or service must not have been significantly used or altered.
The request must be accompanied by a valid proof of purchase (e.g., order number, receipt).
Non-Refundable Items
The following items and services are non-refundable:

Custom software development services that have already been initiated or completed.
Products or services purchased at a discount or as part of a special promotion.
Monthly subscription fees after the service has been rendered.
Refund Process
Submit a Request: To initiate a refund, please contact our customer support team at refunds@setupsmartapps.com with your order details and the reason for the refund request.
Review: Our team will review your request and may ask for additional information to process the refund.
Approval: If your request is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Partial Refunds
In certain situations, only partial refunds may be granted (if applicable):

If the product has been partially used or is no longer in its original condition.
If the refund request is made after 30 days but within 60 days of the purchase date.
Late or Missing Refunds
If you haven’t received a refund yet:

Check Your Bank Account: There may be some processing time before a refund is posted.
Contact Your Credit Card Company: It may take some time before your refund is officially posted.
Contact Your Bank: There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at refunds@setupsmartapps.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same item, please contact us at support@setupsmartapps.com.

Contact Us
If you have any questions about our Refund Policy, please contact us at:

SetupSmartApps
1234 Elm Street
Springfield, IL 62704
Email: support@setupsmartapps.com
Phone: (555) 123-4567